1. What ClearReply Provides

ClearReply provides plain-English explanations of written correspondence, such as official letters and forms.

Our service is designed to help users better understand the content of documents they receive. We may also provide example responses for guidance, which users can edit, use, or ignore.

ClearReply does not provide legal, financial, medical, or professional advice.

2. No Advice Disclaimer

All explanations and example responses are provided for information purposes only.

ClearReply:

Does not offer legal, financial, or medical advice

Does not represent users or act on their behalf

Does not guarantee outcomes or results

Users remain responsible for any decisions they make or actions they take based on the information provided.

If you require professional advice, you should seek help from a qualified adviser or relevant organisation.

3. Accuracy and Limitations

We aim to provide clear and helpful explanations; however:

Information may not be complete, up to date, or suitable for every individual situation

Explanations are based on the information provided by the user

Some letters or forms may involve complexities beyond the scope of an explanatory service

ClearReply is not responsible for errors, omissions, or misunderstandings arising from use of the service.

4. User Responsibilities

By using ClearReply, you agree that:

You provide documents and information lawfully and accurately

You understand that explanations are not advice

You remain responsible for checking deadlines, requirements, and obligations contained in your correspondence

5. Payments and Refunds

One letter explanation may be offered free of charge

Paid services are charged on a pay-as-you-go basis

Prices are displayed clearly before payment

Due to the digital and personalised nature of the service, refunds are not guaranteed once a service has been delivered, except where required by law.

6. Data Handling

Documents and personal information are handled in line with our Privacy Policy.

Letters and forms are not stored longer than necessary to provide the service.

7. Service Availability

We aim to keep ClearReply available at all times but do not guarantee uninterrupted access. We may update, change, or suspend the service at any time.

8. Liability

To the extent permitted by law, ClearReply is not liable for:

Any loss or damage arising from use of the service

Decisions made based on explanations or example responses

Missed deadlines, penalties, or outcomes related to user correspondence

Nothing in these terms limits liability where it cannot be excluded under UK law.

9. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of the service means you accept the updated terms.

10. Contact

If you have questions about these Terms & Conditions, please contact:

Email: hello@ClearReply.co.uk